Why are these nurses so HAP-PY?

The Hospital & Healthsystem Association of Pennsylvania (HAP) recognized 16 innovative hospital programs from across the state in April. Lehigh Valley Hospital and Health Network was recognized for a patient care effort titled “Rounding It Up for Quality Patient Care Outcomes.” On hand to receive the award, in Carlisle, Pa., were LVH–Muhlenberg 6-Tower medical-surgical unit caregivers who initiated the program, including (from left) technical partner Ashley Donchez, Melissa Kisegy-Kemmerer, R.N., Sheri Crampton R.N., and Beth Kessler, R.N., director of the unit. The unit’s protocol includes attention to the “three Ps”—pain, position and personal needs—including assurance that the call light, TV remote control, tissues, full water cup and trash can are within reach. It also includes an environmental safety check and a scripted response when leaving the room, offering to do anything else and reinforcing when someone will return. The initiative has dramatically improved patient satisfaction in the unit.

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